Contact Us

General Army enquiries


For all recruiting information, call Defence Force Recruiting on 13 19 01 or visit the Defence Jobs website. They can assist with all recruiting enquiries including:

  • jobs available in the Australian Army,
  • entry requirements, and
  • lateral transfers from International Defence Forces.

For work experience opportunities, contact the Defence Force Work Experience Program.


To obtain your service records, contact the Defence Archive Centre - Fort Queenscliff.

Proof of identity or next-of-kin relationship is required and all requests require a signature. Due to privacy restrictions, specific regulations apply to the distribution of confidential personnel records.


For Army history, visit the Army History Unit or the Australian War Memorial.


For support to deployed personnel and their families, contact the National Welfare Coordination Centre on 1800 801 026. This is free service provided 24 hours a day.

For other enquiries, the Defence Community Organisation and the Defence Family Helpline (1800 624 608) provide a range of services to ADF personnel and their families.


The Army Fair Go Hotline is for soldiers and commanders seeking advice on how to report incidents that they consider unfair including: unacceptable behaviour, bullying, harassment, unfair work practices, poor administration and poor unit management. It was established in 2001 to support all soldiers, regardless of rank, to raise issues anonymously, outside the chain of command.

While it is preferable for Defence members to raise issues with their chain of command, all issues reported to the Army Fair Go Hotline will be investigated, appropriately addressed and actioned accordingly.

This hotline is also is available to families and civilians to seek advice.

The Army Fair Go Hotline is available 9am-9pm, Monday to Friday, on 1800 100 064.


All Army emblems, including the rising sun badge, are protected by the Defence Act.

Requests to use an emblem must be made to the Army Brand Manager. Please outline as much information on the intended use as possible.


For questions about Army's Facebook page, Twitter account or Army's involvement in social media, contact the Army Social Media Manager.


For content issues, including broken links and image requests, within this or any Army website within the domain, contact the Army Web Content Manager.

For technical issues, contact the Army Technical Administrator.


For Army media enquiries, contact Defence Media Operations (02 6127 1999) or visit Defence News and Media.


To request access to Army locations, equipment and other resources for use in film, TV and non-news media, contact Defence Entertainment Media Liaison.


General legal enquiries should be made to Defence Legal on 02 6127 0058.

The subpoena advice line is 02 6266 3107.


Ammunition which has been fired, but has not gone off, is known as Unexploded Ordnance (UXO).

If you find a suspicious item that may be a UXO:

  1. DO NOT TOUCH IT !!!. It may have been there for many years and won't hurt you if you don't disturb it. Do not attempt to move the item to a 'safe' location.
  2. Mark the location so that it can be found later. Coloured tape or paint make easily recognised marker material.
  3. Inform the property owner, park ranger, prime contractor, site foreman or site supervisor of the find.
  4. Contact the Police (emergency 000). Inform them that an ammunition item has been found. They will instigate a request for Defence personnel to attend and dispose of the item.

Apart from deliberate disturbance (picking up, playing with, kicking, throwing, etc), there have been no known instances, in Australia, of a UXO injuring a member of the public.


Scammers can claim to be serving with the Australian Army to try to take advantage of members of the public. This information may help you to determine if you are being scammed.

  • Army personnel and their loved ones are not charged money to go on leave, for secure communications or to get married.
  • Army personnel receive free medical and dental care while serving full time, which covers their medical costs when treated at civilian health care facilities. Family and friends do not need to pay their medical expenses.
  • Military equipment is not used to transport privately owned vehicles.
  • Army personnel do not need to solicit money from the public to feed or house their troops on deployment.

Anyone who contacts you regarding any of these or similar matters may be posing as a member of the Australian Army in order to deceive you. We urge you to immediately cease all contact with the individual and contact your local police and SCAMWatch.


For all other matters, contact Army enquiries.