Contact Us

General Army enquiries

ARMY JOBS
For all recruiting information including:

• jobs available in the Australian Army,
• entry requirements, and
• lateral transfers from International Defence Forces

Call Defence Force Recruiting on 131901 or go to Defence Jobs; www.defencejobs.gov.au

For Work Experience please contact the Defence Force Work Experience (defence.workexperienceprogram@defence.gov.au) Program.

SERVICE RECORDS
To obtain your service records please contact the Defence Archive Centre - Fort Queenscliff (DAC-FQ) on adf.persrecordenquiries@defence.gov.au. Proof of identity or Next-of-Kin relationship is required and all requests require a signature. Due to privacy restrictions, specific regulations apply to the distribution of confidential personnel records.

MILITARY HISTORY
For Army History go to the Army History Unit Website. http://www.army.gov.au/ahu/

FAMILY SUPPORT
For support to deployed personnel and their families contact the National Welfare and Coordination Centre on 1800 801 026. This is free service provided 24 hours a day.
For general support to ADF personnel and their families the Defence Community Organisation (http://www.defence.gov.au/dco/) provides a range of services.
Call the Defence Family Helpline on 1800 624 608 for more information or email DefenceFamilyHelpline@defence.gov.au for a response within 24 hours.

ARMY FAIR GO HOTLINE
The Army Fair Go Hotline is an advice line for soldiers and commanders to seek and receive advice on how to report incidents that they consider to be unfair, such as, unacceptable behaviour, including bullying and harassment, unfair work practices, issues with poor administration and management within the unit.

The Army Fair Go Hotline was established in 2001 to support all soldiers, regardless of rank, to raise issues anonymously, outside the chain of command. This hotline is also is available to families and civilians to seek advice.

While it is preferable that soldiers raise issues with their chain of command and seek resolution at the lowest possible level, all issues reported to the Army Fair Go Hotline will be investigated, appropriately addressed and necessary action will be taken.

Army Fair Go Hotline: 1800 100 064, 9am-9pm Monday to Friday.

LEGAL AND SUBPOENAS
General legal enquiries should be made by contacting Defence Legal on 02 6127 0058.

The subpoena advice line is 02 6266 3107.

ARMY EMBLEMS
All Army emblems are protected by the Defence Act. Requests to use an emblem must be made to Army Brand Manager (army.brandmanager@defence.gov.au). Please outline as much information on the intended use as possible.

ARMY WEBSITES AND SOCIAL MEDIA
For all:
• suggestions,
• issues and
• errors
within this or other Army websites within the GOV.AU domain contact the Army Web Manager (army.webmanager@defence.gov.au). For any questions you may have on the Army's involvement in Social Media or comments relating to Army’s Facebook page contact the Army Social Media Manager (army.socialmedia@defence.gov.au).

COMMON SCAMS
Scammers can claim to be serving with the Australian Army to try to take advantage of members of the public. This information may help you to determine if you are being scammed.

• Army personnel and their loved ones are not charged money to go on leave, for secure communications or to get married.
• Army personnel receive free medical and dental care while serving full time, which covers their medical costs when treated at civilian health care facilities. Family and friends do not need to pay their medical expenses.
• Military equipment is not used to transport privately owned vehicles.
• Army personnel do not need to solicit money from the public to feed or house their troops on deployment.

Anyone who contacts you regarding any of these or similar matters may be posing as a member of the Australian Army in order to deceive you.

We would urge you to immediately cease all contact with the individual and contact your local police and SCAMWatch.

OTHER
If none of the contacts above are suitable for your purpose please contact the Army (army.contact@defence.gov.au).

UNEXPLODED ORDNANCE IN AUSTRALIA

Ammunition which has been fired, but has not gone off, is particularly dangerous as all the normal safety arrangements have been overcome. In this case very little handling may be needed to make the item of ammunition go off. This ammunition is known as Unexploded Ordnance (UXO).

Actions on finding a suspicious item

1. If an Item is found - DO NOT TOUCH IT. This includes making any attempt to move the item to a 'safe' location.
2. Mark the location so that it can be found later. Coloured tape or paint make easily recognised marker material.
3. Inform the property owner, park ranger, prime contractor, site foreman or site supervisor of the find.
4. Inform the Police that a possible ammunition item has been found. They will instigate a request for Defence personnel to attend and dispose of the item.

If you should find a suspicious item, that may be a UXO, do not touch or disturb it. It's been there for many years, it won't hurt you if you don't disturb it.

Contact POLICE (call ‘000’) they will arrange for military experts to attend and dispose of it. Unless the UXO was deliberately disturbed (picked up, played with, kicked, thrown, etc) there are no known instances, in Australia, where a UXO has injured a member of the public.

For more information about Unexploded Ordnance click here.